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Maintenance & Calibration & Repair

You are looking for repair services, maintenance or calibration services for your lab instruments?
Would you like to the send back the demo device?

We are able to offer product repairs, maintenance and/or calibration service which includes a calibration certificate, traceable to national standards. Product calibrations are carried out in a controlled environment in accordance with our Quality Management System.
Please use the support enquiry form below to describe your tasks in detail. We will make every effort to respond as quickly as possible.

  • Support enquiry
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  • Notes

    Follow the important instructions listed here, or contact directly to our service team.

    • Please fill in the online support enquiry form including a detailed description of the tasks.
    • Upon assessment of your task description, we will advise whether the system needs to be returned to the factory for further repairs, maintenance and calibration.
    • If the system has to be returned:
      Once received, we run all necessary tests to evaluate what kind of maintenance and/or calibration work is required.
    • If the system is not covered by a maintenance contract, we will provide a cost estimate together with the approximate time frame for the maintenance/calibration work to be completed.
    • Please note that any repairs or maintenance works will only be carried out upon receipt of your written maintenance instruction based on our cost estimate.
  • Important information for returns of goods

    1. RMA authorization

    Before returning any instruments back to us, please ask for an RMA form and RMA number (Return Material Authorisation). It is important for tracking the shipment and the procedure. Attach the RMA form with the RMA number issued by us to your return consignment.

    In all cases you need the completely filled out RMA form
    . Invalid submissions can not be processed.
    Returns without a RMA number are not accepted by Q.Instruments and returned to the dispatcher at his own costs.

    2. Decontamination certificate for return of goods

    To return of goods to Q.Instruments the goods must be decontaminated from the final users, if they came into contact with infectious material. Attach the "Decontamination Certificate" to your return consignment.

    In all cases you need the completely filled out Decontamination Certificate form.

    Invalid submissions can not be processed. Returns without a Decontamination Certificate are not accepted by Q.Instruments and returned to the dispatcher at his own costs.

    S4_qi_decon_en.pdf

    "Decontamination certificate" for return of goods

    3. Return of electrical appliances

    Should it be necessary to return your system or any related component to our production facilities, we will send you a RMA authorisation document to be included with the consignment.

    Please only use the original packaging or equivalent packaging material for transport. Damage caused by inappropriate packaging is not covered by the warranty. If deemed necessary, we reserve the right to re-pack the goods for safe return.

    Should even very thorough testing and examination of your product or component not reveal any fault or malfunction, we reserve the right to charge you with the incurred inspection costs.

    Claims resulting from damage of goods during transport which is not explicitly insured by us have to be asserted to the freight company. Goods sent freight collect will not be accepted.

    Please return small devices in a package together with the "RMA authorization document" and "Decontamination Certificate" directly to:


    QUANTIFOIL Instruments GmbH . Loebstedter Str. 101 . 07749 Jena . Germany

     

    S1_info_return_en.pdf

    Information for returns of goods