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Service & Warranty

All devices from Q.Instruments are developed and manufactured exclusively in Germany and labelled with "CE" and "Made in Germany". It guarantees a very high product quality and is internationally protected.

Worldwide 2 years warranty

Q.Instruments warranted for the BioShake models an extended warranty of 2 years - as an expression of their superior quality in terms of functionality, performance, workmanship, durability and safety.
For a faster customer service, we recommend a free online device registration after purchasing.

Quality without compromise

Detailed analysis of reliability tests in development and production, advanced manufacturing techniques and an uncompromising quality management are the basis for the consistent implementation of high quality standards.
 

Safety

Safety of the user and ease of use are clearly a priority for us.
 

The quality label "Made in Germany" means to you:

  • Years of trouble free operation.
  • The sealed housing to protect mechanical and electronic components increases the lifespan of 10 years on average of well maintained equipment.
  • All units are designed for continuous 24 hour unattended operation when utilizing sound scientific methods.
  • To prevent laboratory fires, all units feature an over temperature circuit which switches off if an over temperature situation occurs.
  • Thermal damage to any unit is minimized or prevented, as all models come with a fire resistant aluminum die-cast housing.