The Technical Service Staff of QInstruments provides superior sales services, technical support services and customer assistance for all aspects of lab equipment, lab automation, microarraying, and cell culturing. This assistance includes, but is not limited to, free technical support via e-mail, telephone, or personal visits.

Phone:   +49 3641 5543-0
E-Mail:   info[@]

Highly skilled and experienced scientists and engineers with expertise in various lab automation, microarray and cell culture applications will answer your questions concerning any of our instruments, reagents or protocols. We have a fully equipped engineer office and a small molecular biology laboratory for developing, testing and solving application problems.


help, repairs, maintenance & calibration service

Support inquiry

Whether your instrument needs only minor repairs, routine calibration, or full-scale servicing, you've come to the right address.

We are able to offer product repairs, maintenance and calibration service which includes a calibration certificate, traceable to national standards. Product calibrations are carried out in a controlled environment in accordance with our Quality Management System. Please use the support enquiry form below to describe your tasks in detail.

When you want to send back an demo device, please use the support inquiry form too to get all needed information for RMA process. We will make every effort to respond as quickly as possible.


Find answers to questions. Submit a customer ticket. 


Use our professional HelpDesk to find right answers to the main question while installing and operating BioShake, ColdPlate, HeatPlate and other lab automation modules.

You need personal assistance? Open a ticket here, fast and easily!


Technical documentation & Product manuals


We provide a range of technical material, e.g. application notes, bulletins, instruction manuals, 3D CAD files, that support our products and key applications.

All of our technical documents can be viewed and printed.

Many documents are available as PDF (Portable Document Format) files, which may be downloaded.

More help?

Contact us

Don't hesitate to contact us if you have any questions or proposal. We'll do our best to improve and assist.