Support

Whether your instrument needs only minor repairs, routine calibration, or full-scale servicing , you've come to the right address.

We are able to offer product repairs, maintenance and calibration service which includes a calibration certificate, traceable to national standards. Product calibrations are carried out in a controlled environment in accordance with our Quality Management System. Please use the support enquiry form below to describe your tasks in detail.

Return Merchandise Authorization (RMA)

To return an instrument or laboratory device, please complete the support inquiry form to gather all necessary information for the return merchandise authorization (RMA) process. We will respond as quickly as possible.

Support

help, repairs, maintenance & calibration service

Return of goods

S0 - Demo return Instructions for returning of demo equipment

111 KB

Return of goods Infomation for returns of goods for repair services

114 KB

S2 - RMA Return consignment – Request for RMA number

127 KB

S4 Decontamination Decontamination certificate for returning of goods

223 KB

HelpDesk

Find answers to questions. Submit a customer ticket.

HelpDesk

Use our professional HelpDesk to find right answers to the main question while installing and operating BioShake, ColdPlate, HeatPlate and other lab automation modules.

You need personal assistance? Open a ticket here, fast and easily!