Whether your instrument needs only minor repairs, routine calibration, or full-scale servicing , you've come to the right address.

We are able to offer product repairs, maintenance and calibration service which includes a calibration certificate, traceable to national standards. Product calibrations are carried out in a controlled environment in accordance with our Quality Management System. Please use the support enquiry form below to describe your tasks in detail.

When you want to send back an demo device, please use the support inquiry form below to get all needed information for RMA process.  We will make every effort to respond as quickly as possible.

Support inquiry

Product data
User data


help, repairs, maintenance & calibration service


Find answers to questions. Submit a customer ticket. 


Use our professional HelpDesk to find right answers to the main question while installing and operating BioShake, ColdPlate, HeatPlate and other lab automation modules.

You need personal assistance? Open a ticket here, fast and easily!

More help?

Contact us

Don't hesitate to contact us if you have any questions or proposal. We'll do our best to improve and assist.