Support

Whether your instrument needs only minor repairs, routine calibration, or full-scale servicing , you've come to the right address.

We are able to offer product repairs, maintenance and calibration service which includes a calibration certificate, traceable to national standards. Product calibrations are carried out in a controlled environment in accordance with our Quality Management System. Please use the support enquiry form below to describe your tasks in detail.

When you want to send back an demo device, please use the support inquiry form below to get all needed information for RMA process.  We will make every effort to respond as quickly as possible.

Support inquiry

Support field
Product data
Short description in case of error

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User data
RMA authorization

RMA process is for warranty replacement/repair of defective product only. Before returning any instruments back to us, please ask for an RMA form
and RMA number (Return Material Authorisation). It is important for tracking the shipment and the procedure.

Declaration of contamination

In all RMA cases you need the completely filled out Decontamination Certificate form. Invalid submissions can not be processed.
Returns without a Decontamination Certificate are not accepted by QInstruments and returned to the dispatcher at his own costs.

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